About Ipexlla Shop
Who is Ipexlla Shop for?
Ipexlla Shop serves both DIY homeowners and professional contractors looking for reliable home improvement products. Our inventory of electrical components, plumbing supplies, and appliances caters to everyone from weekend warriors tackling home projects to licensed professionals working on job sites.
What makes Ipexlla Shop different?
We combine professional-grade inventory with homeowner-friendly service. Our focus on timely global delivery (excluding select Asian and remote regions) and transparent tracking sets us apart, especially for time-sensitive contractor needs.
Products
Do you carry energy-efficient appliances?
Yes! Our Alternative Energy and Appliances categories feature energy-efficient options including dishwashers, cooktops, and microwaves designed to reduce power consumption.
Are your electrical components professional-grade?
Absolutely. Our Breaker Panels, Breakers and Fuses, and Electrical Boxes meet professional standards, which is why many licensed electricians trust us for their project needs.
What if I need help choosing plumbing fittings?
Our Fittings and Pipes section includes detailed specifications. For complex projects, we recommend consulting with a licensed plumber to ensure compatibility with your existing systems.
Ordering & Account
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.
Can I change my order after placing it?
Changes can be made within 2 hours of order placement while it’s still in processing. Contact our customer service immediately at [email protected] with your order number.
How do I track my order?
All orders include real-time tracking. You’ll receive a tracking number via email once your order ships, which you can use on the carrier’s website (DHL, FedEx, or EMS) for delivery updates.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Ideal for urgent orders and professional equipment
– Includes full tracking and insurance
Free Shipping (Orders $50+):
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Perfect for budget-conscious homeowners
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Ideal for urgent orders and professional equipment
– Includes full tracking and insurance
Free Shipping (Orders $50+):
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Perfect for budget-conscious homeowners
Why don’t you ship to some Asian and remote regions?
Due to inconsistent carrier reliability and complex customs procedures in certain areas, we currently cannot guarantee our delivery standards to these regions. We’re continuously evaluating our shipping network and hope to expand coverage in the future.
My appliance delivery requires a signature. What if I’m not home?
High-value appliance deliveries typically require signature confirmation. The carrier will leave a notice with instructions for rescheduling or picking up at a local facility. We recommend tracking your shipment to arrange for someone to be present.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date for most items. Please note:
- Special order plumbing fittings and electrical components are final sale
- Items must be in original condition with all packaging
- A restocking fee may apply for opened electrical items
How do I initiate a return?
Email [email protected] within 15 days of delivery with:
- Your order number
- Product name and reason for return
- Photos if the item is damaged
What if my item arrives damaged?
Inspect packages immediately upon arrival. If damage is found:
- Take photos of the damaged item and packaging
- Do not discard any packaging materials
- Contact us within 48 hours at [email protected]
Technical Support
Where can I find installation instructions for electrical components?
Most professional-grade electrical items (breaker panels, boxes, etc.) require licensed installation. Basic installation guides are included with products, but we strongly recommend consulting a qualified electrician for all electrical work.
Do you provide product manuals?
Yes, appliances and complex items include printed manuals. Many are also available for download from manufacturers’ websites – contact us if you need help locating specific documentation.
Still have questions? Our customer service team is happy to help!
Email: [email protected]
Business Address: 7711 North 51st Avenue, Glendale, US 85301
Email: [email protected]
Business Address: 7711 North 51st Avenue, Glendale, US 85301