Privacy Policy

Last Updated: [Insert Date]

At Ipexlla Shop (“we,” “us,” or “our”), we are committed to protecting the privacy of our customers—whether you’re a DIY homeowner or a professional contractor. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ipexllashop.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit card details (processed securely through our payment processors), PayPal information
• Account Information: Username, password (hashed), order history, preferences

Technical & Usage Data

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Data: General geographic location (country/region) for shipping restrictions and tax calculations

Professional Information (for Contractors)

• Business name
• Professional license numbers (when required for tax-exempt purchases)
• Project-specific requirements

2. How We Use Your Information

We use your information to:

• Process and fulfill orders for electrical components, plumbing supplies, and appliances
• Provide customer support for both DIY and professional inquiries
• Send order confirmations, shipping notifications, and tracking information
• Improve our product offerings and website functionality
• Prevent fraud and enhance security
• Comply with legal obligations (e.g., tax reporting)
• Send marketing communications (only with your consent)

3. Data Sharing & Disclosure

We may share your information with:

• Shipping Carriers: DHL, FedEx, and EMS to deliver your orders globally
• Payment Processors: To securely process Visa, MasterCard, JCB, and PayPal transactions
• Service Providers: IT support, marketing agencies, and analytics providers (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers worldwide (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Storage & Security

We implement robust security measures to protect your information:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls
• Regular security audits
• PCI-DSS compliance for payment processing

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (e.g., currency, shipping region)
• Analyze website traffic to improve user experience
• Show relevant product recommendations for electrical, plumbing, and appliance needs

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.