At Ipexlla Shop, we’re committed to providing professional-grade electrical components, plumbing supplies, and appliances with reliable shipping and hassle-free returns. Whether you’re a DIY enthusiast or a contracting professional, our policies are designed to give you peace of mind with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on customs processing in your country.

Returns & Exchanges

Return Policy Overview

We accept returns and exchanges within 15 days of receiving your order, provided the items meet these conditions:

  • Item is in original condition (unused, uninstalled, with all packaging and tags)
  • You have the original receipt or order confirmation
  • Item is not on our non-returnable list (see below)

Non-Returnable Products

For health and safety reasons, we cannot accept returns on:

  • Opened containers of Glues and Pastes
  • Drain Cleaners (chemical products)
  • Activated or used Fire Safety equipment
  • Installed or modified Electrical Boxes and Connectors
  • Any item showing signs of use or installation

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receipt using our return request template
  2. Wait for Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
  3. Package the Item: Securely pack the item in its original packaging with all accessories and documentation
  4. Ship the Item: Include the RMA number on the package and ship to:
    Ipexlla Shop Returns
    Attn: RMA #[Your RMA Number]
    7711 North 51st Avenue
    Glendale, US 85301

    We recommend using a trackable shipping method.

Refund Process

After we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

Follow the same process as returns, specifying in your email:

  • The item you wish to exchange
  • The replacement item (including product code if possible)

We’ll cover the shipping cost for your replacement item. Any price difference will be refunded or charged accordingly.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund and cover all shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Ipexlla Shop Team,

I would like to request a return/exchange for my recent purchase:

  • Order Number: [Insert]
  • Date of Purchase: [Insert]
  • Item(s) to Return: [Product Name & Code]
  • Reason for Return: [Select: Wrong Item/Defective/Changed Mind/Other]
  • [For exchanges only:] I would like to exchange for: [Product Name & Code]

Please advise on next steps. I’ve reviewed the return policy at ipexllashop.com and confirm the item meets all return requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Special Notes for Professional Contractors

Contractors with business accounts should include:

  • Business name on all return correspondence
  • Tax-exempt documentation (if applicable) with returns

Questions?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 1-2 business days.